Have a question about applying for coverage through CoverME.gov? We’re here to help!
Contact the Consumer Assistance Center
If you have application or account questions, CoverME.gov’s Customer Service Representatives are ready to help. Give us a call at 1-866-636-0355.
Consumer Assistance Center Hours of Operation:
Outside Open Enrollment (January 16 - October 31): Monday through Friday, 8:00 AM – 5:00 PM EST
During Open Enrollment (November 1 - January 15): Monday through Friday, 8:00 AM – 8:00 PM EST
The Consumer Assistance Center is closed on Maine State holidays and when the State is closed due to winter weather.
CoverME.gov
Consumer Assistance Center
P.O. Box 616
Augusta, ME 04332-6626
CoverME.gov offers expanded hours during Open Enrollment, starting November 1, 2026.
During Open Enrollment: Monday through Friday, 8:00 AM – 8:00 PM EST
Exceptions
November 2026
- Sunday, November 1: 8:00 AM – 5:00 PM
- Saturday, November 7: 9:00 AM – 1:00 PM
- Saturday, November 14: 9:00 AM – 1:00 PM
- Saturday, November 21: 9:00 AM – 1:00 PM
December 2026
- Saturday, December 5: 9:00 AM – 1:00 PM
- Sunday, December 13: 9:00 AM – 5:00 PM
- Monday, December 14: 8:00 AM – 10:00 PM
- Tuesday, December 15: 8:00 AM – 10:00 PM
- Thursday, December 24: 8:00 AM – 6:00 PM
January 2027
- Saturday, January 9: 9:00 AM – 1:00 PM
- Friday, January 15: 8:00 AM – 10:00 PM
To improve your experience, consumers may leave their phone number for a callback. This "Virtual Hold" service ends one hour before closing, except:
- Monday, December 14 – Tuesday, December 15, ends at 7:00 PM
- Friday, January 15, ends at 7:00 PM
Find a Broker or Maine Enrollment Assister
Both Maine Enrollment Assisters (MEAs) and agents/brokers can help you enroll in health insurance, and their services are free to you. Use our Find Local Help tool to learn more about brokers and MEAs, and to find a broker or MEA near you.